DayRoll FAQ: Honest Answers About Our Cameras
Straight answers to what people actually ask us before buying. If something here is not clear, email support@dayroll.co and a person will reply.
About the brand
Who is DayRoll?
DayRoll is an Australian owned camera brand based in Victoria, Australia. We sell direct to customers in Australia, New Zealand, the United States and Canada through this website. Support is handled by our own team at support@dayroll.co.
Where are DayRoll cameras made and where do they ship from?
Our cameras are manufactured overseas, not in Australia, and they ship from our overseas fulfilment partner. We are Australian owned, but we are not an Australian manufacturer and we do not hold local stock. That is why delivery takes 6 to 11 business days rather than 2. We would rather tell you that up front than surprise you after checkout.
The cameras
What is a digicam?
A digicam is a small, simple digital camera, usually a compact point and shoot, that produces grainy, early 2000s looking photos without any editing. The word now describes a look as much as a category of hardware.
Which DayRoll should I buy, the Q5 or the Q6 Max?
Buy the Q5 DigiCam if you want the classic digicam look in the smallest and simplest package: 4K photo and video, 16x digital zoom, a flip screen, 15 built in filters and a 32GB card included. Buy the Q6 Max if you want more camera: 64MP photos, 18x zoom, two batteries and 64GB of storage, which matters on longer trips. The Q6 Max Pro is the same Q6 in a fuller kit, not a different camera.
Do the photos really look retro with no editing?
Yes. The grainy, early 2000s look is produced in the camera, using the same CCD style approach that gave 2000s point and shoots their character. There is no app, no filter step and no editing. What the camera writes to the card is what you get.
Do I need film, an app or my phone?
None of the three. DayRoll cameras are fully reusable digital cameras. There is no film to buy and no developing cost, and no app or phone is needed to shoot. Photos are written to the included SD card and moved across with the supplied USB card reader and mobile adapter.
Is the image quality as good as my phone?
No, and that is deliberate. A modern phone will beat a DayRoll on sharpness, low light and dynamic range every time. A DayRoll is bought for character: visible grain and that soft, low fi, slightly pixelated early 2000s look. If you want the cleanest possible photo, your phone is the better tool. If you want a photo that looks like a memory, this is the one.
Does it shoot video?
Yes. Both cameras record 4K video as well as stills, to the same SD card.
What is in the box?
With the Q5 DigiCam: the camera, a 32GB SD card pre loaded and ready to shoot, a USB card reader and mobile adapter, a carrying pouch, a wrist strap, a rechargeable battery and a USB charging cable.
What colours are available?
The Q5 DigiCam comes in Black, Orange and White, sold as Pearl. The Q6 Max comes in Black.
Shipping
How long does delivery take?
Orders are processed within 1 to 3 business days. Standard shipping is free everywhere we ship: Australia 8 to 10 business days, New Zealand 6 to 10, United States 6 to 10, Canada 6 to 11. Paid priority options are available at checkout. A tracking link is emailed once your order ships.
Can I cancel or change my order after checkout?
Only within 30 minutes. Orders are transmitted to our fulfilment partner shortly after payment and then enter an automated picking and packing process that we cannot reverse. Email support@dayroll.co within 30 minutes of ordering, with the subject CANCEL ORDER followed by your order number, or with the change you need. After that we will still check whether it is technically possible, but we cannot promise it. Please review your delivery details before completing checkout.
Returns and refunds
Can I return it if I change my mind?
Yes. You have 60 days from the day your order arrives. Email support@dayroll.co with your order number and we will send you the return address and walk you through it. The item needs to come back unused and in its original packaging, and return postage on a change of mind is at your own cost. That is the whole list of conditions. The full policy is in the refund policy.
How much do I actually get back on a change of mind return?
The full price you paid for the product, back on your original payment method. There is no restocking fee and nothing is deducted. The only cost you carry is the postage to send it back to us. None of this applies when the product is faulty, damaged, incorrect or not as described: in that case we cover the return postage too.
Who pays the return postage?
It depends on why the product is coming back. For a change of mind return, you arrange and pay the return postage, so please use a tracked service and keep the receipt until the refund lands. If the item is faulty, damaged or not what you ordered, we pay it, as the law requires.
What if the camera arrives faulty, damaged or not as described?
Different path, different rules. Email support@dayroll.co with your order number and a photo, and we assess it under your statutory rights rather than under the voluntary guarantee. None of the change of mind conditions apply: no unused requirement, no deductions, and no 60 day cut off. Depending on whether the failure is major or minor, the remedy may be a repair, a replacement or a refund, and for a major failure you choose between a refund and a replacement.
Where do I send a return?
Email us first and we will send you the address. Please do not post anything before you have it: the return address can differ from the sender address printed on your parcel and is issued per return, so a parcel sent to the wrong address may be refused or returned to sender.
How quickly is a refund paid?
Once your return reaches us we check it, let you know the outcome, and approved refunds go back to the original payment method within 10 business days. Your bank, card issuer, PayPal or Afterpay may take a few extra days to display it. Still nothing after 15 business days? Email support@dayroll.co and we will chase it up.
What about my consumer rights?
Your rights under the Australian Consumer Law, and the New Zealand Consumer Guarantees Act where it applies, sit on top of our voluntary policy and are never reduced by it. If a camera is faulty, not as described, or fails to do what it should, those rights apply regardless of the 60 day window, and nothing in our policy limits them.
Is the grain a fault?
No. Visible grain and that soft, low fi, slightly pixelated early 2000s look are the intended result, not a defect, so a camera working exactly as described is not a warranty claim. If the look is simply not for you, that is what the 60 day change of mind window is for, provided the camera comes back unused and in its original packaging. We say this plainly because it is the most common misunderstanding we see.
Still have a question?
Email support@dayroll.co. If your question belongs on this page, we will add it.
