Returns & Refunds

60 Day Returns

Changed your mind? You have 60 days from the day your order arrives to send it back.

To be eligible, the item needs to be unused, in its original packaging, and you need proof of purchase (your order number or confirmation email is fine).

Email us at support@dayroll.co and we will send you the return address and walk you through it. Return postage for change of mind returns is at your own cost.

Damaged, Faulty or Wrong Item

Please check your order when it arrives. If your item arrives damaged, faulty, or is not what you ordered, email support@dayroll.co with your order number and a photo or video of the issue. We will assess the issue and, where applicable, arrange the appropriate remedy and cover reasonable return postage.

12-Month DayRoll Warranty

All DayRoll cameras include a complimentary 12-month warranty against manufacturing defects, starting from the original date of purchase.

This warranty covers faults in materials or workmanship that arise during normal and intended use of the product.

It does not cover damage or faults caused by accidental drops or impacts, liquid or moisture, sand, excessive heat, misuse, neglect, incorrect charging, incompatible accessories, unauthorised modification or repair, tampering, or normal cosmetic wear, where that event caused or contributed to the problem.

If you believe your product has developed a manufacturing fault, please contact us at support@dayroll.co with your order number and a description of the issue. We may ask for photos, a short video, reasonable troubleshooting, or for the product to be returned for assessment.

If a valid claim is confirmed under this warranty, DayRoll will, at our discretion, repair or replace the affected product at no additional cost to you. DayRoll will cover reasonable return and replacement shipping costs for approved warranty claims.

This 12-month warranty is provided in addition to, and does not limit or replace, any rights or remedies you may have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or other applicable consumer protection laws.

Warranty Provider

 

STELLANDIA PTY LTD trading as DayRoll

ABN 30 700 322 649

Address: 2A Watt Avenue, Pascoe Vale, VIC 3044, Australia

Email: support@dayroll.co

Phone: +61 412117371

 

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of our 60 day change of mind window above.

Items We Cannot Accept

Gift cards and personalised or custom orders cannot be returned for change of mind.

Exchanges

The quickest way to swap something is to return your original item and place a new order once your return is approved.

Refunds

Once we receive your return we will check it and let you know the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.

Still nothing after 15 business days? Email support@dayroll.co and we will chase it up.

DayRoll is operated by STELLANDIA PTY LTD · ABN 30 700 322 649 · ACN 700 322 649